Terms & Conditions

Draft for public launch. Sentences marked “Needs administrator approval” are operating notes from the current shop setup, not independent legal advice. Confirm them before treating this page as a binding published policy.

These terms apply to catalogue browsing and WhatsApp order requests on ruedaauto.ae.

1. Catalogue and prices

Prices are shown in AED. The product page price, SKU, and stock display are what the website uses when you add items to the cart. We may correct an obvious listing error before an order is fulfilled.

2. Account

You may browse and add products to the cart without an account. You must create an account or sign in with your registered mobile number before submitting a WhatsApp order request. The cart is kept with your browser session and is restored after a successful sign-in when you return to checkout.

3. WhatsApp order requests

Placing an order creates an unpaid WooCommerce order request. It is not a paid sale. Opening WhatsApp does not mean the message was delivered. You must send the prepared message so our team can receive it. The request stays awaiting confirmation until RUEDA AUTO verifies it.

4. Confirmation, stock, and cancellation

Availability is confirmed by our team. Stock may be held temporarily (WooCommerce default 60 minutes) and is not permanently reduced until the request is confirmed. If the hold expires, another customer may purchase the same stock. You may cancel an awaiting request from your account while WooCommerce still allows cancellation. Needs administrator approval: whether expired or unanswered WhatsApp requests are later cancelled automatically, and after how long.

5. Delivery quotations

Online automatic shipping quotations are not active. Delivery options, destination, and charges are confirmed by our team on WhatsApp. A delivery address on the request is optional and used only to help quotation. We do not advertise free shipping or a live DHL rate at checkout in this mode.

6. Payment arrangements

No online card, buy-now-pay-later, or cash-on-delivery capture runs at checkout while WhatsApp ordering mode is on. Payment method, timing, and any deposit are agreed with you after the request is reviewed. Do not treat the order total on the website as a completed payment. Needs administrator approval: accepted payment methods (bank transfer, cash, card link, and any deposit percentage).

7. Fitment

Fitment is listed from our catalogue. Confirm diameter, width, offset, bolt pattern, hub, and tyre size before you order or install. SKU search is the part number. RUEDA AUTO does not decode VIN.

8. Returns and refunds

Fitted or mounted parts cannot be returned. Unused parts in original packaging can be reviewed for return. Shipping is not refunded unless the item is not as described. Write to info@ruedaauto.ae with the order number. Needs administrator approval: return window in days (the shop previously stated 14 days from delivery), restocking fees, and who pays return freight.

9. Contact

info@ruedaauto.ae · +971 52 776 5528